Account & Billing FAQ

  • How much does Bumper cost?

    When you visit Bumper for the first time, you should be brought to a page with our latest sign-up deals and special offers.
    Bumper’s mission is to bring vehicle history reports and ownership up to speed with modern times.
    Bumper aims to address these challenges by providing not only an affordable pricing model but also helpful customer service along the way. We are always offering different deals and pricing options in order to best fit our customers’ needs.
    If you have questions about specific pricing, please don’t hesitate to call us at 1-332-225-9745.

  • What does my account come with?

    If you’ve signed up for a paid subscription, you have access to a limited number of reports each month! These can include, when available: vehicle reports. Bumper vehicle reports may include, but not limited to:
    · Accident, salvage and theft records*
    · Titles, liens and sales records
    · Suggested maintenance and upcoming repairs
    · Specs, recalls, warranties and installed options
    · Market value
    *Bumper reports are based upon data available and may include historical accident records from 32 state-level agencies, including Alaska, Arizona, California, Connecticut, Florida, Georgia, Hawaii, Idaho, Illinois, Iowa, Kansas, Kentucky, Maryland, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Jersey, New Mexico, New York, North Dakota, Ohio, Oregon, Rhode Island, Tennessee, Texas, Utah, Vermont, Washington and Wyoming, to the extent such specific data has been compiled, digitized locally and is available. We strongly recommend your own due diligence and checking additional sources for states not listed above. As a reminder, even for states where we may have data, we cannot guarantee the comprehensiveness/accuracy of the information provided and you should not rely solely on our data in order to determine whether or not a vehicle was ever involved in an accident.

  • What payment methods does Bumper accept?

    We accept U.S. issued Visa, MasterCard, American Express and Discover cards. We also offer PayPal, Google Pay, Apple Pay and Venmo as payment options. At this time we only accept payments online so we will not be able to accept a P.O., we cannot invoice you, and we cannot take orders over the phone. If you have additional questions, please contact us at 1-332-225-9745 or at [email protected].

  • What if I don't have a credit card?

    We offer debit card, PayPal, Google Pay, Apple Pay and Venmo as payment options on our sign-up pages for those customers who don't wish to use a credit card. Don't use any of those payment options? Then you may want to check out our app for iOS or Android. You also have the option of purchasing a subscription, through the app, billed to your Apple App Store account or Google Play account.

  • How can I update my billing information?

    You can add another credit card, debit card or PayPal account to your Bumper account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your Bumper account.

  • How do I view my purchased reports?

    Simply log into your account and go to the Recent Reports section to view the list of reports you have run previously. Just click the “View Report” button to load the information. If you do not have an active subscription, you will see an option to reactivate your subscription, in order to view your previous reports and run new reports.

  • How will a Bumper charge appear on my credit card bill?

    Payment might appear on your bank statement with our toll-free number 1-332-225-9745 as the following:
    BUMPER*COM
    BR*BUMPER
    BR BUMPER.COM
    BR*BUMPER.COM
    BUMPER*LLC
    BUMPER LLC
    BR*
    Bumper.com

  • I see a charge for Bumper, why are you charging me?

    Someone signed up for our service and chose to become a Bumper.com member. If you feel this was done in error or was unauthorized please contact us at [email protected] or at 1-332-225-9745. If our company name still doesn't ring a bell, you may want to ask your family members. Usually, someone who is associated with you placed this order, such as family or friends. Often someone in your office or family might have been using our service.

  • Can I get an invoice for the charges?

    You can view your billing history at any time, right from your account. Once logged in, open the “My Account” page from the menu or the dashboard, then click on “show order history” on the bottom left on the page. This will list all charges to your account, what you purchased, the payment method used, and the date and amount of the charge. If you have additional questions, please send an email to [email protected] or contact us toll-free 1-332-225-9745.

  • How do I cancel my account?

    Bumper provides hassle-free cancellation in many easy ways, including: • Cancel online by simply emailing [email protected];
    • If you are logged in, click Contact Us, and then select “Cancel My Account”;
    • Cancel using Online Chat;
    • Cancel using our Contact Us form by providing your 9-digit membership ID or the email address you signed up with. We’ve pre-populated the message with a request to cancel;
    • Simply call our customer service line anytime at 1-332-225-9745 and have your 9-digit membership ID handy.
    If you need additional assistance, our support team is available from 6:00 AM to 11:30 PM, 7 days a week. If you are unable to reach us by phone, you can also email us with your 9-digit membership ID at [email protected] or by using our Contact Us form. You can find the membership ID in your Welcome New Member email, or in the Account Details section of your Bumper account.

  • How can I get a refund?

    If you are unhappy with our service or the data we provided and would like to request a refund, please call our Customer Care line at 1-332-225-9745 or email us at [email protected]. We handle all refund requests on a case-by-case basis, but our goal is complete customer satisfaction as we work to help resolve your particular situation. In order to permit us to assist you as expeditiously as possible, please have accessible your member ID or the email address with which you signed up for our service.
    Also please note the following general guidelines regarding our refund process:
    · Refunds are processed immediately on our end, but depending on your bank or financial institution, it may take up to 10 days for the refund to post to your bank. Feel free to contact us if you have any questions or want to confirm your refund.
    · If we receive a dispute or “chargeback” through your bank, we reserve the right to permanently suspend your account and challenge the dispute. Once a dispute is in place, we will be unable to provide you a refund on the transaction.
    · For charges made through the Apple App Store or Google Play, you must request a refund through Apple or Google. Please see: Apple App Store Refunds or Google Play Refunds.

  • I was billed but don't have an account- Authorizations new billing FAQ

    When you attempted to sign-up, your card was authorized for the amount of the subscription you selected for each attempt. When your sign-up did not go through for those attempts, we did not process this amount as a charge.
    You may see a pending transaction for the amount. This is only an authorization and will automatically drop off of your statement within a few business days. We apologize for any inconvenience. Because this is an authorization and not real charges we are unable to determine when it will drop off your statement. However if you need assistance with charge that was processed, please feel free to reach out to our customer care team

  • What are Chargebacks?

    A chargeback is a payment reversal provided by a bank to the card holder on unauthorized or fraudulent purchase transactions. It is not to be confused with a refund, which is a return of payment back to a legitimate purchaser dissatisfied with the services paid for.
    Incurring a chargeback on your account will result in an account suspension and will prevent us from issuing refunds on the disputed transaction in question. We also reserve the right to challenge a chargeback if we believe that the dispute is invalid. In this case, if we win the challenge, you will still be charged for the initial transaction and you will not be able to receive a refund on that transaction.
    Canceling a chargeback and getting a refund
    If you are unsatisfied with the service or data we provided and would like to request a refund, or cancel your account, please contact our Customer Support center and our team will be happy to assist you.
    If you have mistakenly requested a chargeback instead of a refund, you can generally cancel that chargeback within 10 days, depending on your bank. Canceling the chargeback and requesting a refund instead will speed up the process, avoiding long term resolution periods for the banks.
    Our customers’ satisfaction is of the utmost importance. If you require assistance, have any questions about your subscription, or are simply not sure how to proceed, please visit our FAQ section or contact us at 1 332-225-9745 or send us an email at [email protected]

  • How to cancel app subscription?

    Subscribed through Apple Store
    If you purchased your Bumper subscription through the iOS app, your subscription is managed by Apple. Apple requires that you cancel your subscription through your Apple ID account. You can follow these steps to cancel your subscription:
    •On your device, open the Settings app.
    •Tap your name.
    •Tap Subscriptions.
    •Tap the active Bumper subscription.
    •Tap Cancel Subscription. You might need to scroll down to find the Cancel Subscription button. If there is no Cancel button or you see an expiration message in red text, the subscription is already canceled.
    For more information and screenshots of these steps, please see https://support.apple.com/en-us/HT202039. If you need assistance with this process, please contact Apple.
    Steps to cancel (iPhone or iPad):
    • Open the Settings app.
    • Tap your name.
    • Tap Subscriptions.
    • Tap the subscription that you want to manage.
    • Tap Cancel Subscription. If you don’t see Cancel, the subscription is already cancelled and won't renew.
    Subscribed through Google Play
    The user can cancel the subscription by opening the Google Play app, tapping the menu Account, then the menu Subscriptions and finally tapping the Cancel button.
    When a user cancels the subscription, the user will still have access to the current paid period.
    Uninstalling the app will not automatically stop the subscription. The user must follow the described process to properly cancel the plan.
    Steps to cancel (phone or tablet)
    • On your Android device, go to your subscriptions in Google Play.
    • Select the subscription you want to cancel.
    • Tap Cancel subscription.
    • Follow the instructions.

  • How do I change my payment method on the web?

    You can add another credit card, debit card or PayPal account to your Bumper account. Once logged in, open the “My Account” page from the menu or the dashboard. Click on “Edit account info” at the bottom of the page and select “Edit Payment Info.” Enter the credit or debit card details of the new card or add a new PayPal account to add to your Bumper account.
    Are you a mobile subscriber?
    If you purchased your Bumper subscription through the Apple App Store or Google Play, your subscription is managed by Apple or Google. Apple and Google require that you update your subscription through them.
    If you purchased your subscription on another mobile device, check your payment details in the application for more instructions.

  • I have ideas on how to improve Bumper, what should I do?

    Tell us, of course! As most of our active members will notice, we make improvements to our service on almost a daily basis and we love hearing new ideas from our current members. Please always feel free to send an email to [email protected] or call us at 1-332-225-9745 and let us know how we can improve.

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